E-satisfaction and e-loyalty: a contingency frame- Millar, M. Harrah College of Hotel Administration, University of Nevada Las Vegas, United States b Florida International University, United States a r t i c l e i n f o a b s t r a c t Keywords: The purpose of this study is to identify how sustainable hotel practices impact the satisfaction and inten- Guest satisfaction tion to return of hotel guests from different nationalities.
They sug- pared to environmentally friendly alternatives. Only a minority stated they were not influenced by this action at all 1. Within of all the paradigms conducted, the expectation disconfirmation paradigm is known as the best framework for satisfaction studies Engel et al.
The majority of the tourists were Mexi- testing the questionnaire in a pilot study using subjects who stayed can Both guest satisfaction and return intention were signifi- A convenience sample was collected by distributing surveys in cant at the 0.
Hu, H. Therefore, customers did not perceive these attributes as a differentiating part of the service offer. Multinomial logistic regression: basic relationships and bility: balancing opportunity and risk in the hospitality industry.
Journal of Travel and Tourism tainable practices by allowing them to provide customization and Marketing 27 2— Travel Association, Aurier and Evrard, Water, soil, wetlands, and forests are all examples of natural capital Goodland,