Customer service presentations
An exploration of both classic and emerging metrics. Teach language that build customer relationships? You will act as an inattentive employee in the role playing situation.
7 pillars of customer service
Ask the audience for other body language tips. See below for pictures of some of the slides. Open the presentation with a story about a time you received exceptional customer service or an anecdote about an employee on your staff who delivered exceptional customer service. Make eye contact and smile. Number of Slides: 99 How To Use the PowerPoint Training Presentation Deliver this presentation to an audience as a hour briefing to train employees on the basic techniques and skills to deliver quality customer service. Your customer judges your business based on this customer service. Then ask for two volunteers, one to be the customer and one the employee. Protecting customer experience while controlling contact centre fraud from Martin Hill-Wilson Protecting Customer Experience While Controlling Contact Centre Fraud This presentation was given to a group of senior contact centre and customer experience professionals as a result of a whitepaper I was asked to research on the growth in customer data fraud and the role that contact centres unwittingly play in aiding fraudsters commit crime. Good service drives more customers. An exploration of both classic and emerging metrics. Use the slides in a workshop for managers and staff of the organization who need to develop techniques and skills to satisfy different types of customers. Integrating social customer service into your omni channel strategy How to integrate social customer service into an omni-channel customer service strategy Change or Die: Can you Handle It? Teach telephone, written, and face to face skill for customer interaction? How social and digital customer service work together As digital becomes more automated, the big question is how to rebalance the human touch. A look at customer experience innovation Managing Technology Innovation In Contact Centre A practical guide to being smart around choosing the right technology for your contact centre 10 Customer Experience Predictions from Martin Hill-Wilson 10 Predictions for From omni-channel to agile - these are the key areas that need to be on your contact centre road map for
A combination of knowledge, attitude, techniques and skills are essential for the customer service professional to provide a holistic and quality customer experience. Help your staff improve their service by giving an engaging and informative presentation on the subject.
Do you want to It's a sobering story that points to a much larger issue we have to get to grips with. From AHT to emotion. Good service drives more customers.
Your staff might be younger and not have much experience with customer service, or veterans who have fallen into some bad habits. Then ask for two volunteers, one to be the customer and one the employee.
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